IT outsourcing with iTelCom GmbH, your provider for premium services!
Put the operation of your applications and systems in the hands of an experienced IT outsourcing partner who will work with you to find the best solution for your company and your employees.
We have been working in the IT Helpdesk for years and have software, hardware and network specialists. We put this know-how under your services with a price-dependent device.
This makes it easy to calculate the prices for you, depending on the device, calculate and manage the prices.
Optionally, we can offer you the takeover of your previous IT employees and existing devices. Please indicate this when placing a non-binding offer order.
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We take over the entire maintenance of your hardware including software updates for you. We take care of Micsooft updates or updates of the standard software, making it easier for you and your employees to work at your workplace. This allows you to concentrate on your core business and no longer need to worry about the current status of your hardware or software. We always carry out major updates in consultation with the respective user so that we do not interrupt or inhibit the valuable time of your employees. Of course, all leasing devices that we hand over to you have a "support button", via which we can be reached at any time and through which we collect information about the condition of the devices and intervene if necessary. We also inform you about license extensions and third-party providers that we were informed of when the offer was submitted.
Software installation and troubleshooting is our daily business. With the "Support Button" already shown, we are easy to reach at any time. We can also be reached via a ticket system or by email at support@itelcom.at and this internationally at a "zero cost". We install your software, configure or fix errors on your computer. Administrate your network or adapt your hardware according to your requirements. Our update service is also part of our IT outsourcing offer, as well as the cloud backup and restore service. Here we can restore the previous status of your software or restore deleted data at any time on your business trip, home office or on vacation. Depending on the amount of data, a prerequisite for this is an existing and high-performance Internet connection. e.g. CAD, administrative, accounting, Adobe, or hotel software - or similar licenses that are not part of our leasing offer are excluded from our maintenance. Some software manufacturers offer direct maintenance. We are happy to take over the mediation or consultation with the respective software manufacturer.
Your hardware is important to us.
For these reasons we have made it our responsibility to put together a package for you with solid and strong partners and to offer you an "all-round carefree" offer for your device, so that your hardware is always ready for use. Therefore, we also need the hardware monitoring of the CPU, memory and hard disks "life cycle" to waste a possible hardware failure and to have your hard disk replaced if necessary or the entire device.
An analysis is not intended to monitor your employees and would violate the GDPR requirements. We do not filter or analyze any user-related data, only hardware and performance data of the device.When employees are taken on, we can also park people in the house (on-site) who enable a help desk on-site, but who are managed as external employees. The precondition here is no restriction of access and restriction for employees.
Our maintenance is also achieved on the configuration and analysis of network devices e.g. Printers that we would be happy to include in maintenance for you. Please specifically ask about printer or server outsourcing. If we also take over your server or you need CloudServer from us, we also take over the maintenance of the server and network devices. Servers are maintenance and servicing more intensive, so we cannot offer package deals for servers with fewer IT outsourcing devices.
Transferring the server to an IT outsourcing package price would only be possible if there were 20 chairs. Servicing the server would also be limited to 4 hours per month.
Do you still have an overview of how many devices and software licenses you have in use?
No? - We have an overview and provide you with a structured overview by sending you a monthly report. This includes all devices and licenses that need to be replaced or replaced.
As a result, you are always up to date at all times, have an overview of your IT costs, budget planning and can invest in other things in your company in a more future-oriented manner without paying attention to or planning for variable IT costs.
A fixed monthly price for all services of your IT. Third-party applications are exclusive, e.g. CAD, administrative, accounting, Adobe, or hotel software - or similar licenses that are not part of our leasing offer.
Our world is growing closer together. That is why we also provide you with international support, regardless of where you are in the world. It is only important that you can establish a working data connection via LAN, WLAN or mobile phone (Handy HotSpot). Press the "Support Button" and you will be connected with us.
We can provide you with this global service anywhere in the world. In addition to our support for computers or servers, we can also configure your cell phone as long as you grant us access.
Through our IOS / Android APP you also have access to our services and can also use our forum, knowledge base, WhatsAPP chat or ticket service on your mobile phone.
Did you lose the laptop or was it stolen?
No problem, you can access your data from another laptop and print or present it from our cloud. You will have your own device again within 48 hours and we will save all your settings, favorites, documents and emails back to your new device. A service that makes us priceless
Thanks to our daily maintenance and automatic system monitoring, which is limited to CPU, network performance, hard disk life cycle, software update service, we can guarantee you 99.9% reliability of your hardware.
Through the integration of WhatsAPP Chat and a high-performance ticket system as well as a team from several international regions, we can guarantee 24/7 support.
In the event of loss of leasing equipment, we can guarantee an almost 48-hour on-site exchange.
Here we are dependent on availability and the supplier.
Thanks to a cloud-based work platform and networking with very strong partners, we are able to almost guarantee a 48-hour hardware exchange.
We have a precise overview of all your devices and software and can use this to provide you with a current list of the use of your devices.
This also enables us to backup and restore your entire hard drive or individual data by remote maintenance from your global employees.
With IT outsourcing, we usually provide you with new hardware. We lease your hardware for you and provide you with the hardware for 24 months with our package including our services and Office365 licenses and CloudBackup and AssetManagment.
For these reasons, we can usually only offer you an IT outsourcing contract with a term of 24 months. If a service takeover of existing devices, the IT outsourcing period is 12 months. When employees are taken on, the terms of the contracts are individually negotiated and adjusted.
The leased hardware remains in the possession of iTelCom Inc. and we are loaned to the IT outsourcer.
In the case of existing devices, the customer remains the owner and owner of the hardware. Only the IT service, if any, and the personnel are outsourced or taken over.
For devices that we hand over to customers "new devices" and part of our above Offers are, the company iTelCom GmbH remains the owner, since all devices are leased by us.
When employees leave the company and there is demonstrably no replacement. Are we able to terminate the contract for this device if necessary. Here we have to pay a prepayment premium for the respective device and invoice it to you.
Of course, you can add more outsourcing devices during the term. Unfortunately, this is not the case with existing devices. All existing devices must be included in the offer.
Our offers are based on a model (Dell 55XX series with CPU I5 256 GB SDD, 8GB RAM, and 15 "1920x1080 monitor) If you prefer an individual device such as Apple, HP, we would need the exact specifications of this device for you to create an individual offer.
All devices are equipped with the latest backup cloud services, so that in the event of loss, we can immediately give you your data internationally via cloud access.
With standard devices such as Dell 55XX we can assure you an international delivery of a new device close. Here we are dependent on the supplier and availability.
The exchange and the device are covered by our leasing contract with our partner and the restoration is included in the maintenance contract of 2h / per month.
Payment is made throughout the contract period with a monthly debit from your account or credit card through our payment gateway from our partner Stripe and we are always debited at the beginning of the month.
If there is insufficient funds available on your account / credit card, a direct debit or chargeback will be made. The costs incurred here will be debited together with the amount again within 7 days
Should no debit be possible again. You will receive a reminder from us in which you have to transfer the amount including the debiting costs incurred to us within the month.
IT outsourcing computers are leasing devices and are owned by iTelCom GmbH and are only loaned to the customer, so the hardware can be immediately reclaimed with a transfer fee if payments are not made.